Terms & Conditions

These Terms and Conditions ("Terms") govern your use of Coin Casino, operated at coin-casino-canada.com. By creating an account, making a deposit, or accessing any part of our platform, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety.

We reserve the right to update these Terms at any time. When we make material changes, we will notify you by email and/or by a prominent notice on the site. Continued use of Coin Casino following any update constitutes acceptance of the revised Terms. If you do not agree to any amendment, you should close your account and stop using our services.

These Terms should be read alongside our Privacy Policy and Responsible Gaming Policy, both of which form part of the agreement between you and Coin Casino.

To play at Coin Casino, you must register a personal account. Registration is open to individuals who are at least 18 years of age and are accessing our site from a jurisdiction where online gambling is not prohibited. We operate a strict one-account-per-person policy — creating multiple accounts, whether under the same name, address, household, IP address, or payment method, is a violation of these Terms and may result in account suspension and forfeiture of balances.

You are required to provide accurate, current, and complete information during registration including your legal name, date of birth, residential address, email address, and phone number. You must keep this information up to date — discrepancies between the information on file and the documentation you provide during KYC verification may result in withdrawal delays or account restrictions.

We carry out identity verification (KYC) in accordance with our obligations under anti-money laundering regulations. We may request supporting documents at any point, including but not limited to: government-issued photo ID, proof of address (dated within 3 months), and proof of payment method. Until KYC is complete, withdrawal access may be limited. Providing false, fraudulent, or altered documents is a serious violation and will result in permanent account closure, along with a report to relevant authorities where required by law.

Your account is personal to you. You are responsible for maintaining the confidentiality of your login credentials. We are not liable for any losses resulting from unauthorised access to your account where you have failed to keep your credentials secure. If you suspect unauthorised access, contact our support team immediately.

All bonuses offered by Coin Casino are subject to a wagering requirement of 35x the bonus amount (or bonus plus deposit, depending on the specific promotion) unless the individual promotion states otherwise. Wagering requirements must be completed within 30 days of the bonus being credited to your account. Any remaining bonus balance and associated winnings will be forfeited upon expiry if the wagering requirement has not been met.

Bonuses are for use on eligible games only. Slots generally contribute 100% towards wagering requirements. Table games (blackjack, roulette, baccarat), video poker, and live dealer games may contribute a reduced percentage (typically 10%) or zero percent. The specific contribution rates for each game type are displayed in the bonus terms at the point of claiming. Jackpot slots may be excluded from wagering contribution entirely.

Maximum bet limits apply while playing with active bonus funds. Placing bets exceeding the maximum permitted amount (typically C$5 per spin or C$10 per hand) while a bonus is active constitutes a violation of our bonus policy and may result in bonus cancellation without notice. This rule exists to prevent strategic abuse of bonus structures and applies regardless of the game outcome.

We operate a zero-tolerance policy on bonus abuse. Activities including but not limited to: using software to automate gameplay, collusion between players, exploiting errors or system glitches, opening multiple accounts to claim the same promotion, or any form of arbitrage betting, will result in immediate account suspension, forfeiture of all bonuses and associated winnings, and possible permanent closure. We reserve the right to withhold payment from any account where we reasonably suspect systematic bonus abuse, pending investigation.

All deposits and withdrawals must be made using payment methods registered in your own name. Third-party payments are not permitted under any circumstances. The minimum deposit is C$20. Deposits are generally processed instantly or within minutes, depending on the payment method selected. We do not charge fees on standard deposits, however your bank or payment provider may apply their own charges.

Withdrawals are processed within 24–72 hours following successful KYC verification. We reserve the right to request additional documentation at the time of any withdrawal request. Under our anti-money laundering obligations, withdrawals must generally be returned to the original deposit method. Where this is not possible (e.g. a prepaid card), we will arrange an alternative payment method at our discretion.

We reserve the right to perform enhanced due diligence checks on any withdrawal, particularly where the withdrawal amount is large, the account history contains unusual activity, or documents provided during initial KYC are deemed insufficient. Enhanced checks may extend the standard processing time. We will communicate any delays and their reasons to you by email.

We take our duty of care to players seriously. We provide a range of responsible gaming tools including deposit limits, loss limits, session time limits, reality check popups, cool-off periods, and self-exclusion. These tools are available in your account settings at any time. Full details are set out in our dedicated Responsible Gaming page.

Our platform is strictly for adults. Players must be 18 years of age or older to register and play. We carry out age verification on all accounts and will restrict access pending verification. If you are concerned about your gambling behaviour or that of someone you know, we encourage you to seek help from organisations such as the Responsible Gambling Council Canada or Gambling Therapy.

The following activities are strictly prohibited on Coin Casino and will result in immediate account suspension, forfeiture of funds, and potential legal action:

• Registering multiple accounts or allowing another person to use your account
• Providing false or misleading information during registration or KYC
• Using automated software, bots, or scripts to play or interact with the platform
• Exploiting software bugs, errors, or display malfunctions for financial gain
• Engaging in any form of collusion, chip dumping, or coordinated play
• Money laundering, using our platform to process funds from illegal sources
• Using VPNs or proxies to circumvent geographic restrictions
• Any attempt to gain an unfair advantage not intended by the game mechanics
• Harassment, abusive language, or threats directed at support staff or other players
• Accessing the platform from jurisdictions where online gambling is explicitly prohibited

All content on Coin Casino — including but not limited to text, images, graphics, logos, software, and game interfaces — is owned by or licensed to us and is protected by applicable intellectual property laws. You may not copy, reproduce, redistribute, sell, or create derivative works from any content on this site without our express written permission.

Game content is provided under licence from third-party game studios and providers. We do not own the underlying game software. Any disputes relating to game functionality should be raised with our support team in the first instance. We will escalate to the relevant game provider where required.

To the maximum extent permitted by applicable law, Coin Casino shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform, including but not limited to loss of profits, loss of data, or interruption to service. Our total aggregate liability for any claim arising from your use of the platform shall not exceed the net deposits you have made in the 12 months preceding the claim.

We make reasonable efforts to ensure the platform operates reliably and securely, but we cannot guarantee uninterrupted, error-free service. We are not responsible for losses resulting from factors outside our reasonable control, including but not limited to: network outages, third-party service failures, or force majeure events.

If you have a dispute with Coin Casino, please contact our support team at [email protected] in the first instance. We aim to resolve all complaints within 5 business days. For complex disputes, we may require up to 28 days to investigate fully. We will keep you updated on progress throughout.

If we are unable to resolve your dispute internally, you may refer the matter to an independent dispute resolution service. Details of available ADR (Alternative Dispute Resolution) providers are available on request from our support team. We are committed to fair and transparent dispute resolution in all cases.

These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of Curaçao, where Coin Casino holds its gaming licence (MGA/CRP/7823/2025). By accepting these Terms, you agree to submit to the non-exclusive jurisdiction of the courts of Curaçao for the resolution of any disputes that cannot be settled by alternative means.

Nothing in this clause limits your rights as a consumer under the applicable laws of your country of residence where those laws cannot be contractually excluded.

We may update these Terms from time to time to reflect changes in our services, legal obligations, or business practices. Material changes will be communicated to you via email at least 7 days before they take effect. Minor clarifications or corrections may be made without prior notice. The current version of our Terms is always available on this page, with the effective date shown at the top.

If you have any questions about these Terms, please don't hesitate to get in touch. Our support team is available 24/7 via live chat on the site, or by email at [email protected].